Returns & Exchanges
At Spades, we stand behind the quality of our gourmet food products and offer a 14-day satisfaction guarantee for any unopened or damaged items. Due to the perishable nature of our products, we ensure a streamlined process to resolve any issues with your order quickly.
Contact Support
Email our customer service team within 14 days of delivery with your order number and a brief explanation of the issue.
Provide Documentation
Include clear photographs of the product and packaging if the item arrived damaged or does not meet our quality standards.
Await Authorization
Our team will review your request within 24 hours and provide a return authorization number or confirm your eligibility for a refund.
Receive Refund or Replacement
Once approved, we will issue a full refund to your original payment method or ship a replacement item at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing